Q: When will my order ship?
Because all of our products are handcrafted and made to order, our processing time is between 7-10 business days.
Q: Can I get my order rushed or shipped earlier than this?
Please, don't hesitate to shoot us an email if you need a piece for a special occasion. We do our best to accommodate!
Q: How long does it take for my piece to reach me once shipped?
Domestic shipments normally take under 5 days with first class shipping. Priority shipping will get them to you in under 3 days.
International shipments can take up to two weeks, depending on where you are. In some scenarios, first class international shipping can take about a month.
Purchasing Priority International shipping is the recommended method for international shipments, for protection, but is not necessary.
Q: What size necklaces should I get?
We have size charts available here, SIZE CHARTS
Typical rule of thumb is for a medium frame: 25" chain will hit mid chest
Q: What is Gold Filled?
Gold filled is a thick layer gold fused to a base metal core by heat and pressure. It is much different than gold plating, which is a thin coating of gold applied by dipping a finished piece into a liquid gold bath. Gold filled items do not easily rub off and can last a lifetime if cared for well.
Q: What is Vermeil?
(Pronounced: ver-MAY) Vermeil is solid .925 sterling silver that is then heavily plated with gold. Basic gold plating has .5 microns of plating, vermeil uses 2.5 microns. Considered fine jewelry.
Q: Do you include info about the non-profits in the packaging?
We include information about the non-profit that you selected to donate to at checkout, as well as the amount donated because of your purchase.
We also include a little card illustrating the story behind the piece, information on how to care for your piece, as well as a little thank you :)
Q: How do i care for my gold plated piece?
To keep your piece in good condition and to prevent tarnishing or wear, do not wear your gold plated piece when getting wet.
Its recommended that you take your piece off before working out and try your best to not put lotion on it.
When not wearing it, place in a dry area, like a ceramic dish. You can even store in a plastic baggy for extra protection.
Q: Do you offer replating if the gold on my piece wears off?
We offer 1 complimentary replate, as we understand accidents do happen :)
Q: Can I polish my gold plated item?
Do not polish your gold plated piece with anything other than the yellow cloth we send you. Anything more abrasive will take off the gold.
Q: Do you offer repairs?
If you piece becomes damaged at any time, please contact us and we will guide you through our simple repair process!
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