FREQUENTLY ASKED QUESTIONS
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WE ARE A MADE-TO-ORDER BRAND, MEANING, ONCE YOUR ORDER IS PLACED, WE JUMP RIGHT INTO INDIVIDUALLY HANDCRAFTING THIS SPECIAL, SEMI-CUSTOM PIECE JUST FOR YOU, TO YOUR NEEDS AND DESIRES.
OUR TYPICAL PROCESSING TIME RANGES FROM 2-4 WEEKS.
IF YOUR ORDER IS TAKING A LITTLE LONGER THAN USUAL, PLEASE FEEL FREE TO REACH OUT AND CHECK IN!
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IT'S VERY LIKELY! PLEASE, DON'T HESITATE TO SHOOT US AN EMAIL IF YOU NEED A PIECE FOR A SPECIAL OCCASION. WE ALWAYS DO OUR BEST TO ACCOMMODATE!
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YOU CAN FIND ALL YOUR CARE QUESTIONS ANSWERED THROUGH THE LINK BELOW.
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WE WOULD LOVE THAT! VIA OUR APSE SWAP PROGRAM, YOU CAN SEND US YOUR OLD APSE PIECES THAT YOU HAVE FOUND SPENDING MORE TIME IN YOUR DRAWER THAN ON YOUR BODY AND WE WILL RECYCLE THEM BACK INTO OUR PRODUCTION CYCLE! OH, AND THE BEST PART IS - WE WILL SEND YOU SHOP CREDIT TO SPEND ON A NEW ADDITION THAT YOU MIGHT LOVE FOR LONGER.
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YES. ALL OF THE METALS WE USE IN OUR PIECES ARE TARNISH-FREE AND GOOD FOR EVERYDAY WEAR, BUT DO REQUIRE CARE.
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YES, ALL OF OUR SILVER PIECES ARE CRAFTED ENTIRELY FROM SOLID .925 STERLING SILVER.
OUR ANTI-TARNISH .925 STERLING SILVER IS FORMULATED WITH GERANIUM AND ALUMINUM INSTEAD OF COPPER, MEANING NO TURNED FINGERS OR TARNISHED PIECES. OUR CHAINS ARE MADE FROM TRADITIONAL .925 STERLING SILVER WHICH CONTAINS TRACE AMOUNTS OF COPPER, AND IT'S A BREEZE TO CLEAN.
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AS OF NOVEMBER 11.28, WE HAVE DISCONTINUED OUR VERMEIL OFFERING AND ARE NOW SPECIALIZING IN SOLID PRECIOUS METALS ONLY, I.E. STERLING SILVER AND SOLID YELLOW AND WHITE GOLD. WE DO NOT OFFER RE-PLATING FOR PAST VERMEIL PIECES.
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YES. ALL FIRST REPAIRS ARE ON THE HOUSE AND ALL SUBSEQUENT REPAIRS WILL COME WITH A FEE DEPENDING ON THE TASK AT HAND. WE ONLY WILL WORK ON APSE PIECES.
*WE DO NOT OFFER REPAIR SERVICES FOR PAST 14K GOLD VERMEIL DESIGNS, AND WE ARE UNABLE TO GUARANTEE REPAIRS FOR ITEMS THAT ARE NO LONGER IN PRODUCTION.
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WE ARE MORE THAN HAPPY TO RESIZE FOR YOU! ALL OUR RESIZE FEES RANGE BETWEEN $10-$25 BASED ON THE DESIGN OF YOUR PIECE. WE'D LOVE TO HELP MAKE THE PERFECT FIT HAPPEN FOR YOU.
IF YOU ARE UNSURE ABOUT YOUR SIZE, SNATCH UP ONE OF OUR COMPLIMENTARY RING SIZERS.
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YES. WE ARE MORE THAN HAPPY TO PUT YOUR CUSTOM ARTWORK ONTO ONE OF OUR PIECES. CUSTOM ENGRAVINGS START AT $40 FOR THE ENGRAVING, AND $75 IF YOU NEED ARTWORK CREATED.
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WE ARE A MADE-TO-ORDER BRAND, MEANING, ONCE YOUR ORDER IS PLACED, WE JUMP RIGHT INTO INDIVIDUALLY HANDCRAFTING THIS SPECIAL, SEMI-CUSTOM PIECE JUST FOR YOU, TO YOUR NEEDS AND DESIRES.
OUR TYPICAL PROCESSING TIME RANGES FROM 2-4 WEEKS.
IF YOUR ORDER IS TAKING A LITTLE LONGER THAN USUAL, PLEASE FEEL FREE TO REACH OUT AND CHECK IN!
-
YOU CAN FIND ALL YOUR CARE QUESTIONS ANSWERED THROUGH THE LINK BELOW.
-
YES. ALL OF THE METALS WE USE IN OUR PIECES ARE TARNISH-FREE AND GOOD FOR EVERYDAY WEAR, BUT DO REQUIRE CARE.
-
AS OF NOVEMBER 11.28, WE HAVE DISCONTINUED OUR VERMEIL OFFERING AND ARE NOW SPECIALIZING IN SOLID PRECIOUS METALS ONLY, I.E. STERLING SILVER AND SOLID YELLOW AND WHITE GOLD. WE DO NOT OFFER RE-PLATING FOR PAST VERMEIL PIECES.
-
WE ARE MORE THAN HAPPY TO RESIZE FOR YOU! ALL OUR RESIZE FEES RANGE BETWEEN $10-$25 BASED ON THE DESIGN OF YOUR PIECE. WE'D LOVE TO HELP MAKE THE PERFECT FIT HAPPEN FOR YOU.
IF YOU ARE UNSURE ABOUT YOUR SIZE, SNATCH UP ONE OF OUR COMPLIMENTARY RING SIZERS.
-
IT'S VERY LIKELY! PLEASE, DON'T HESITATE TO SHOOT US AN EMAIL IF YOU NEED A PIECE FOR A SPECIAL OCCASION. WE ALWAYS DO OUR BEST TO ACCOMMODATE!
-
WE WOULD LOVE THAT! VIA OUR APSE SWAP PROGRAM, YOU CAN SEND US YOUR OLD APSE PIECES THAT YOU HAVE FOUND SPENDING MORE TIME IN YOUR DRAWER THAN ON YOUR BODY AND WE WILL RECYCLE THEM BACK INTO OUR PRODUCTION CYCLE! OH, AND THE BEST PART IS - WE WILL SEND YOU SHOP CREDIT TO SPEND ON A NEW ADDITION THAT YOU MIGHT LOVE FOR LONGER.
-
YES, ALL OF OUR SILVER PIECES ARE CRAFTED ENTIRELY FROM SOLID .925 STERLING SILVER.
OUR ANTI-TARNISH .925 STERLING SILVER IS FORMULATED WITH GERANIUM AND ALUMINUM INSTEAD OF COPPER, MEANING NO TURNED FINGERS OR TARNISHED PIECES. OUR CHAINS ARE MADE FROM TRADITIONAL .925 STERLING SILVER WHICH CONTAINS TRACE AMOUNTS OF COPPER, AND IT'S A BREEZE TO CLEAN.
-
YES. ALL FIRST REPAIRS ARE ON THE HOUSE AND ALL SUBSEQUENT REPAIRS WILL COME WITH A FEE DEPENDING ON THE TASK AT HAND. WE ONLY WILL WORK ON APSE PIECES.
*WE DO NOT OFFER REPAIR SERVICES FOR PAST 14K GOLD VERMEIL DESIGNS, AND WE ARE UNABLE TO GUARANTEE REPAIRS FOR ITEMS THAT ARE NO LONGER IN PRODUCTION.
-
YES. WE ARE MORE THAN HAPPY TO PUT YOUR CUSTOM ARTWORK ONTO ONE OF OUR PIECES. CUSTOM ENGRAVINGS START AT $40 FOR THE ENGRAVING, AND $75 IF YOU NEED ARTWORK CREATED.