EVERYTHING YOU NEED TO KNOW ABOUT ORDERING WITH US.
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ALL OF OUR PIECES ARE INDIVIDUALLY HANDCRAFTED TO ORDER ESPECIALLY FOR YOU BY OUR SKILLED CRAFTSPEOPLE IN OUR BELLINGHAM, WA STUDIO.
WE BELIEVE IN THIS MADE-TO-ORDER MODEL BECAUSE:
1 | WE CAN CUT VIRTUALLY ALL WASTE FROM OUR PRODUCTION SYSTEMS SO THERE IS NEVER ANY WASTE, PRODUCT TO "CLEAR OUT" OR IMPULSE BUYING ENCOURAGED.
2 | IT ALLOWS FOR OUR PRODUCTION TEAM TO WORK AT AN ETHICAL AND SUSTAINABLE PACE, AND ENSURES A LIVING WAGE.
3 | EVERY PIECE HAS BEEN FORGED IN YOUR NAME AND YOUR NAME ONLY. THEREFORE, YOUR SEMI-CUSTOM APSE PIECE IS COMPLETELY UNIQUE TO YOU.
PLEASE ALLOW 2-4 WEEKS FOR ORDER PROCESSING AND JEWELRY CRAFTING, IN ADDITION TO SHIPPING TIME.
STERLING SILVER ITEMS TYPICALLY SHIP WITHIN 2-4 WEEKS.
SEMI-CUSTOM STERLING SILVER AND SOLID GOLD ITEMS TYPICALLY SHIP WITHIN 2-5 WEEKS.
IF YOU HAVE ANY QUESTIONS ABOUT A PROSPECTIVE OR CURRENT ORDER AND ITS PROCESSING TIME, PLEASE DON'T HESITATE TO CONTACT US.
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WE RELY ON USPS AND UPS TO CAREFULLY DELIVER YOUR PIECES. ALL ORDERS OVER $200 WILL REQUIRE A SIGNATURE AT DELIVERY. SHIPPING TIMES BASED ON STAMP PURCHASED ARE AS FOLLOWS:
DOMESTIC
USPS DOMESTIC 2-5 BUSINESS DAYS
USPS PRIORITY 1-3 BUSINESS DAYS
USPS PRIORITY EXPRESS 1-2 DAYS
UPS GROUND 5-7 BUSINESS DAYS
UPS 2ND DAY 2 BUSINESS DAYS
INTERNATIONAL
USPS FIRST CLASS 1-3 WEEKS
USPS PRIORITY 6-10 DAYS
USPS PRIORITY EXPRESS 3-5 DAYS
*THE RECIPIENT OF AN INTERNATIONAL SHIPMENT MAY BE SUBJECT TO CUSTOMS BROKERAGE FEES, IMPORT DUTIES OR TAXES UPON ARRIVAL. ADDITIONAL CHARGES ARE RESPONSIBILITY OF THE RECIPIENT. WE HAVE NO CONTROL OVER YOUR RESPECTIVE COUNTRIES IMPOSED CHARGES FOR JEWELRY AND THEY VARY GREATLY FROM COUNTRY TO COUNTRY. CONTACT YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION.
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We believe in jewelry that lasts
We’ll always do all we can to ensure your jewels remain part of your collection for years to come.
Let us know as soon as you can if anything ever arrives damaged, in poor condition, or if you need a resize or would like to exchange.
Ring resizes & adjustments
Resize fees range from $20–$50 for sterling silver, and $50+ for solid gold styles. If you need a resize, please contact us and we’ll walk you through our simple resize process.
If you’re unsure about your ring size, snatch up one of our complimentary ring sizers! We understand ring sizes can be tricky, and we’d love to make sure yours fits perfectly.
If you need an extension or would like a chain shortened, get in touch and we’ll make it happen.
We do not offer adjustment services for past 14k gold vermeil designs, and we’re unable to guarantee adjustments for designs that are no longer in production.
Final sale items cannot be resized.
REPAIRS
We’re happy to help keep your apse jewels looking their best. Complimentary cleaning and quick polishing are always on the house for our local clients!
If your piece requires repair, we’ll assess the work and provide a quote before moving forward. Repair fees are determined on a case-by-case basis.
Please note that tampering with your jewelry will void our ability to repair your piece.
We do not offer repair services for past 14k gold vermeil designs, and we’re unable to guarantee repairs for designs that are no longer in production.
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Each piece is made to order, handcrafted specifically for you. Because of this, we do not accept returns for refunds.
We’re happy to offer exchanges or store credit for unworn items in perfect condition within 7 days of delivery.
Please contact us to arrange your request.
Some exclusions apply. Please see below for details.
Cancellations
Orders may be canceled within 5 business days of purchase. A 15% production cancellation fee applies.
After 5 business days, your piece enters production and can only be edited, exchanged, or issued store credit.
Please note that certain items are final sale and not eligible for exchange, credit, or cancellation. See below for details.
Adjustments
For small modifications such as resizing or finish adjustments, we work directly on your original handcrafted piece rather than creating a new one.
This preserves our sustainable values and the integrity of your jewelry.
Final Sale Items
Store credit, exchanges, or cancellations are not available for:
- Sale items
- Special Limited Quantity Drops (Final Sale)
These exclusive releases are produced in very limited numbers and cannot be cancelled, exchanged or returned for store credit. - Solid 14K gold pieces
- Personalized or customized designs
- International orders
- Items showing wear, damage, or tampering
- Items lost or stolen after delivery (we will replace if applicable)
Sustainability & Quality
Every piece is made to order, ensuring minimal waste. Any returned or exchanged items are recycled into new designs. Nothing is ever discarded.