EVERYTHING YOU NEED TO KNOW ABOUT ORDERING WITH US.

  • ALL OF OUR PIECES ARE INDIVIDUALLY HANDCRAFTED TO ORDER ESPECIALLY FOR YOU BY OUR SKILLED CRAFTSPEOPLE IN OUR BELLINGHAM, WA STUDIO.

    WE BELIEVE IN THIS MADE-TO-ORDER MODEL BECAUSE:

    1 | WE CAN CUT VIRTUALLY ALL WASTE FROM OUR PRODUCTION SYSTEMS SO THERE IS NEVER ANY WASTE, PRODUCT TO "CLEAR OUT" OR IMPULSE BUYING ENCOURAGED. 

    2 | IT ALLOWS FOR OUR PRODUCTION TEAM TO WORK AT AN ETHICAL AND SUSTAINABLE PACE, AND ENSURES A LIVING WAGE.

    3 | EVERY PIECE HAS BEEN FORGED IN YOUR NAME AND YOUR NAME ONLY. THEREFORE, YOUR SEMI-CUSTOM APSE PIECE IS COMPLETELY UNIQUE TO YOU. 

    PLEASE ALLOW 1-4 WEEKS FOR ORDER PROCESSING AND JEWELRY CRAFTING, IN ADDITION TO SHIPPING TIME. 

    ALL SOLID GOLD, STERLING SILVER AND GOLD-FILLED ITEMS TYPICALLY SHIP WITHIN 2-3 WEEKS.

    SEMI-CUSTOM STERLING SILVER AND SOLID GOLD ITEMS TYPICALLY SHIP WITHIN 2-5 WEEKS.

    IF YOU HAVE ANY QUESTIONS ABOUT A PROSPECTIVE OR CURRENT ORDER AND ITS PROCESSING TIME, PLEASE DON'T HESITATE TO CONTACT US.

  • WE RELY ON USPS AND UPS TO CAREFULLY DELIVER YOUR PIECES. ALL ORDERS OVER $200 WILL REQUIRE A SIGNATURE AT DELIVERY. SHIPPING TIMES BASED ON STAMP PURCHASED ARE AS FOLLOWS:

    DOMESTIC

    USPS DOMESTIC 2-5 BUSINESS DAYS

    USPS PRIORITY 1-3 BUSINESS DAYS

    USPS PRIORITY EXPRESS 1-2 DAYS

    UPS GROUND 5-7 BUSINESS DAYS

    UPS 2ND DAY 2 BUSINESS DAYS

    INTERNATIONAL

    USPS FIRST CLASS 1-3 WEEKS

    USPS PRIORITY 6-10 DAYS

    USPS PRIORITY EXPRESS 3-5 DAYS

    *THE RECIPIENT OF AN INTERNATIONAL SHIPMENT MAY BE SUBJECT TO CUSTOMS BROKERAGE FEES, IMPORT DUTIES OR TAXES UPON ARRIVAL. ADDITIONAL CHARGES ARE RESPONSIBILITY OF THE RECIPIENT. WE HAVE NO CONTROL OVER YOUR RESPECTIVE COUNTRIES IMPOSED CHARGES FOR JEWELRY AND THEY VARY GREATLY FROM COUNTRY TO COUNTRY. CONTACT YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION.

  • WE BELIEVE IN JEWELRY THAT LASTS AND WE WILL ALWAYS DO ALL WE CAN TO ENSURE YOUR JEWELS WILL BE IN YOUR COLLECTION FOR YEARS TO COME.

    LET US KNOW AS SOON AS YOU CAN IF ANYTHING EVER ARRIVES DAMAGED, IN POOR CONDITION OR IF YOU NEED A RESIZE OR WOULD LIKE TO EXCHANGE. 

    RING RESIZES & ADJUSTMENTS

    RESIZE FEES RANGE FROM $10-$40 FOR STERLING SILVER, AND $50+ FOR SOLID GOLD STYLES.

    IF YOU NEED A RESIZE, PLEASE CONTACT US AND WE WILL WALK YOU THROUGH OUR SIMPLE RESIZE PROCESS. 

    IF YOU ARE UNSURE ABOUT YOUR RING SIZE, SNATCH UP ONE OF OUR COMPLIMENTARY RING SIZERS! WE UNDERSTAND RING SIZES CAN BE TRICKY AND WE WOULD LOVE TO MAKE SURE YOURS FITS PERFECTLY. 

    IF YOU NEED AN EXTENSION OR WOULD LIKE A CHAIN SHORTENED, GET IN TOUCH AND WE WILL MAKE IT HAPPEN.

    *WE DO NOT OFFER REPAIR SERVICES FOR PAST 14K GOLD VERMEIL DESIGNS, AND WE ARE UNABLE TO GUARANTEE REPAIRS FOR ITEMS THAT ARE NO LONGER IN PRODUCTION.

    REQUEST RESIZE

    FIND RING SIZE

    REPAIRS

    ALL FIRST REPAIRS ARE ON-THE-HOUSE. TOUCH BASE WITH US IF SOMETHING HAS BROKEN, NEEDS CLEANING OR YOU HAD AN ACCIDENT WITH YOUR APSE JEWELS.

    TAMPERING WITH YOUR JEWELRY WILL VOID OUR ABILITY TO REPAIR YOUR PIECE.

    *WE DO NOT OFFER THIS SERVICE FOR PAST 14K GOLD VERMEIL DESIGNS.

    REQUEST REPAIR

  • EXCHANGES

    WE ACCEPT EXCHANGES ON ANY ORDERS UP TO 14 DAYS POST-ARRIVAL. YOUR PIECE MUST BE IN PERFECT, UNWORN CONDITION. CONTACT US FOR ANY EXCHANGE WISHES.

    REQUEST EXCHANGE

    REFUNDS & CANCELLATIONS

    YOU ARE WELCOME TO CANCEL YOUR ORDER UP TO 5 BUSINESS DAYS AFTER YOUR ORDER IS PLACED. AFTER 5 BUSINESS DAYS, YOUR PIECE IS IN THE MIDST OF PRODUCTION AND WE WILL HAPPILY ALLOW FOR ANY ORDER EDITS, EXCHANGES OR REFUND YOUR PURCHASE AFTER A 15% RESTOCKING FEE.

    IF YOUR ORDER IS OVER $200, WE WILL WITHHOLD A 3% TRANSACTION FEE.

    IF FOR ANY REASON YOU ARE TRULY UNHAPPY WITH YOUR PIECE, WE WILL ACCEPT RETURNS AND GRANT A REFUND FOR A 15% RESTOCKING FEE. WE WILL ACCEPT RETURNS FOR ANY UNWORN PIECES IN PERFECT CONDITION FOR UP TO 7 DAYS POST-ARRIVAL. 

    WE DO NOT ACCEPT RETURNS/GIVE REFUNDS FOR:

    • ITEMS PURCHASED DURING A SALE
      SOLID 14K GOLD ITEMS
      ITEMS DAMAGED AFTER 7 DAYS
      INTERNATIONAL ORDERS
      PERSONALIZED OR CUSTOMIZED ITEMS
      ITEMS THAT HAVE UNDERGONE AN ADJUSTMENT
      ITEMS THAT WERE TAMPERED WITH
      ITEMS THAT ARRIVE PAST A CERTAIN DATE
      LOST OR STOLEN ITEMS (WE WILL REPLACE)
    • WE DO NOT HONOR SALE CODES ON PURCHASES MADE BEFORE A SALE.

    ALL RETURNS AND EXCHANGES ARE EITHER RECYCLED BACK INTO PRODUCTION OR REPAIRED AND RESOLD. NO RETURNED PRODUCT IS EVER DISCARDED.