SHOP POLICIES

  • ALL OF OUR PIECES ARE INDIVIDUALLY MADE-TO-ORDER ESPECIALLY FOR YOU BY US IN OUR PNW STUDIO.

    PLEASE ALLOW 2-4 WEEKS FOR ORDER PROCESSING AND JEWELRY CRAFTING, IN ADDITION TO SHIPPING TIME.

    > IN-HOUSE DESIGNS TYPICALLY SHIP WITHIN 2-4 WEEKS

    > CUSTOM PROJECTS TYPICALLY SHIP WITHIN 3-5 WEEKS


    AT CHECKOUT, YOU ARE WELCOME TO CHOOSE FROM SEVERAL SHIPPING METHODS THAT VARY IN PROMPTNESS AND SECURITY.

    ALL ORDERS OVER $400 WILL REQUIRE A SIGNATURE AT DELIVERY.

    WE SHIP DOMESTICALLY AND INTERNATIONALLY

    *THE RECIPIENT OF AN INTERNATIONAL SHIPMENT MAY BE SUBJECT TO CUSTOMS BROKERAGE FEES, IMPORT DUTIES OR TAXES UPON ARRIVAL. ADDITIONAL CHARGES ARE RESPONSIBILITY OF THE RECIPIENT. WE HAVE NO CONTROL OVER YOUR RESPECTIVE COUNTRIES IMPOSED CHARGES FOR JEWELRY AND THEY VARY GREATLY FROM COUNTRY TO COUNTRY. CONTACT YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION.


    IF YOU HAVE QUESTIONS ABOUT A PROSPECTIVE OR CURRENT ORDER AND ITS PROCESSING TIME, PLEASE EMAIL INFO@APSE.US.


  • WE WANT TO ENSURE YOUR JEWELS REMAIN PART OF YOUR COLLECTION FOR YEARS TO COME. 

    NOT EVERY PIECE IS ELIGIBLE FOR REPAIR OR RESIZING SERVICES, AND FEES APPLY. PLEASE GET IN TOUCH WITH US AT INFO@APSE.US.

    REPAIR SERVICES

    IF YOUR PIECE NEEDS A REPAIR, WE WILL ASSESS IT AND PROVIDE A QUOTE BEFORE INTAKING YOUR PIECE. FEES ARE DETERMINED ON A CASE-BY-CASE BASIS.

    PLEASE NOTE THAT ANY TAMPERING WITH YOUR JEWELRY WILL VOID OUR ABILITY TO REPAIR IT.

    WE DO NOT OFFER REPAIRS FOR PAST 14K GOLD VERMEIL DESIGNS, AND WE CANNOT GUARANTEE REPAIRS FOR DESIGNS THAT ARE NO LONGER IN PRODUCTION.

    RESIZING SERVICES

    IF YOUR PIECE NEEDS RESIZING, WE WILL ASSESS IT AND PROVIDE A QUOTE BEFORE INTAKING YOUR PIECE. FEES ARE DETERMINED ON A CASE-BY-CASE BASIS.

    PLEASE NOTE THAT WE DO NOT RESIZE 14K GOLD VERMEIL DESIGNS OR DESIGNS THAT ARE NO LONGER IN PRODUCTION.

    WE ONLY WORK ON OUR OWN DESIGNS AND CANNOT SERVICE OUTSIDE JEWELRY.


  • ALL IN-HOUSE MADE-TO-ORDER STYLES ARE ELIGIBLE FOR EXCHANGE OR STORE CREDIT WITHIN 7 DAYS OF DELIVERY.

    ITEMS MUST BE UNWORN, IN ORIGINAL CONDITION, AND RETURNED WITH ORIGINAL PACKAGING.

    ALL JEWELRY WILL BE INSPECTED TO ENSURE IT IS UNWORN AND IN ORIGINAL CONDITION.


    FINAL SALE ITEMS

    THE FOLLOWING ITEMS ARE FINAL SALE AND NOT ELIGIBLE FOR RETURNS, EXCHANGES, OR STORE CREDIT:

    • SOLID GOLD PIECES
    • CUSTOM / BESPOKE PIECES
    • READY-TO-SHIP PIECES
    • ONE-OF-A-KIND PIECES
    • SALE ITEMS
    • INTERNATIONAL ORDERS
    • ITEMS SHOWING WEAR, DAMAGE, OR TAMPERING


    ITEM ISSUES

    IF YOUR ITEM ARRIVES DAMAGED OR INCORRECT, PLEASE EMAIL INFO@APSE.US WITH YOUR ORDER NUMBER AND IMAGES OF THE ITEM.


    CANCELLATIONS

    ORDERS MAY BE CANCELLED WITHIN 5 BUSINESS DAYS OF PURCHASE. A 15% CANCELLATION FEE APPLIES.

    AFTER 5 BUSINESS DAYS, ONCE YOUR PIECE ENTERS PRODUCTION, CANCELLATION IS NOT POSSIBLE.

    EDITING, EXCHANGES, OR STORE CREDIT MAY BE AVAILABLE WHERE APPLICABLE.